Technical Writing and Documentation Specialist

Job Summary

KDCI Outsourcing is looking for a meticulous and experienced Technical Writing and Documentation Specialist to craft and maintain high-quality documentation that drives our business growth and operational excellence. The ideal candidate has expertise in technical writing, coupled with a solid understanding of IT services and infrastructure. This role is essential in developing clear, precise, and impactful content for RFP responses, service deliverables, and operational playbooks, ensuring alignment with our technical standards and client needs.

Responsibilities:

• Develop and write comprehensive responses for Requests for Proposals (RFPs), ensuring alignment with technical requirements and company capabilities.

• Create and maintain service deliverables, including High-Level Designs (HLDs), Low-Level Designs (LLDs), and architecture documentation.

• Develop detailed operational playbooks and runbooks, outlining step-by-step processes for deployment, maintenance, and troubleshooting.

• Collaborate with cross-functional teams, including engineering, project management, and sales, to gather technical information and translate it into clear, client-friendly documentation.

• Standardize documentation templates and ensure consistency across all technical documents.

• Manage the review and approval process for documentation, incorporating feedback and ensuring accuracy.

• Continuously improve documentation quality and accessibility, leveraging feedback from internal stakeholders and clients.

• Background in IT-related fields, such as computer science or information systems, is a plus.

• Familiarity with RFP processes and requirements.

• Experience in designing and standardizing documentation templates.

• Proven experience in technical writing, preferably within the IT services or infrastructure sector.

• Strong understanding of IT concepts, including architecture, deployment processes, and system maintenance.

• Exceptional written and verbal communication skills, with a knack for translating complex technical information into clear and engaging content.

• Proficiency in documentation tools and software (e.g., MS Office, Adobe Acrobat, or similar).

• Ability to manage multiple projects simultaneously and meet tight deadlines.

• Detail-oriented with excellent organizational and analytical skills.