Systems and Network Engineer (NOC and Infrastructure Support)

Job Summary:

KDCI Outsourcing is looking for a highly skilled and versatile Systems and Network Engineer to support our client, in managing and maintaining their network and systems infrastructure. This role is responsible for overseeing day-to-day operations including monitoring, incident response, server and network device management, and fulfillment of service requests. The ideal candidate will demonstrate expertise across network operations, server administration, cloud platforms, and user management—ensuring optimal system performance, security compliance, and prompt resolution of technical issues.

Responsibilities:

 Monitoring & Incident Response

·        Monitor client network, servers, Nutanix environment, and cloud infrastructure via Zabbix and

·        other tools.

·        Perform initial triage of network incidents and escalate to client’s Network Support team

·        through approved channels (email, Slack, ITSM).

·        Provide L1–L3 support for server, Nutanix, AWS, storage, and related systems.

·        Escalation support for HQIT resources.

Server & Network Administration

·        Commission/decommission servers, appliances, network devices as per client leadership

·        guidance.

·        Manage server configurations (CPU, RAM, Disk, GPO updates) and perform OVA installations.

·        Resolve RDP and various remote connectivity protocol issues, conduct server log analysis, and

·        perform root cause analysis (RCA).

·        Troubleshooting and IAS log analysis for RADIUS and NPS issues

·        NPS Policy administration and auditing

·        Monthly patching and upgrades for Nutanix, AWS, and server environments.

·        Address and resolve issues from penetration tests related to server infrastructure.

 User & Security Management

·        Manage Domain Users, Service Accounts, and Security Groups.

·        Handle user access requests and troubleshoot access issues.

Infrastructure Management

·        Manage ~128 server instances, 16 Nutanix services, and monitor 60 network devices.

·        Monthly patching for key services (Radius, PowerBI, Alteryx, UIPath, SMTP, OKTA, Domain

·        Controllers, etc.).

·        Administer Active Directory, DNS, DHCP (Infoblox planned), SMTP, and Revit Licensing Servers.

·        Manage ESXi and Nutanix clusters (hardware/software).

Wi-Fi Device Administration

·        Perform configuration and patches to Ruckus, Juniper Mist, and Cisco Wi-Fi devices following the client’s change management process.

Documentation & Reporting

·        Maintain system documentation and process guides.

·        Monitor and manage ticket queues; update and resolve tickets per SLA.

·        Provide quarterly effort utilization reports and participate in scope reviews.

● 5+ years of experience in Systems and Network Engineering.

● Proficiency with monitoring tools (Zabbix), Nutanix, AWS, Active Directory, and network device management.

● Experience with Ruckus, Juniper Mist, and Cisco Wi-Fi device configuration and patching.

● Familiarity with ITSM tools, Slack, and standard escalation protocols.

● Strong troubleshooting skills, attention to detail, and ability to work independently.

● Willingness to work in a flexible, 24/7 support environment.

● Excellent documentation, communication, and coordination skills.