Sales Executive (Mid-Level)

KDCI is looking for a relationship-driven and results-oriented Sales Executive to join our growing team. In this role, you will play a key part in converting warm inbound leads generated by our sales and marketing efforts. As the first point of contact for potential clients, you’ll lead discovery calls to understand their business needs, present customized service solutions, and guide them through the sales process toward a successful partnership. This is a client-facing role that combines strategic thinking with a strong focus on relationship building and consultative selling.

Key Responsibilities:

• Manage and respond to inbound sales inquiries and warm leads in a timely, professional manner

• Schedule and lead discovery calls to understand client needs and match them with tailored service solutions

• Engage potential clients via email, phone, and virtual meetings to uncover their business objectives

• Present and explain KDCI’s BPO service offerings in a consultative and solutions-focused manner

• Customize proposals and presentations to align with specific client requirements

• Manage the sales pipeline from initial inquiry to contract signing, ensuring a smooth handoff to the onboarding and operations team

• Build and maintain strong relationships with potential and existing clients, acting as a trusted advisor throughout the sales process

• Collaborate with marketing and client success teams to ensure consistent messaging and client experience

• Keep CRM and internal systems accurately updated with lead activity, pipeline status, and follow-up actions

Qualifications:

• At least 2 years of experience in sales, account management, or client engagement—preferably in the BPO or outsourcing industry

• Strong communication and interpersonal skills, with a talent for building rapport and trust

• Ability to listen, understand client needs, and position services as effective solutions

• Experience presenting to small and mid-sized businesses in a virtual setting

• Highly organized and detail-oriented, with the ability to manage multiple leads and timelines

• Proficient in CRM platforms (e.g., HubSpot, Salesforce) and communication tools (e.g., Zoom, Slack, email platforms)

Preferred Qualifications:

• Background in professional services, outsourcing, or customer support solutions

• Experience working with international clients (U.S., Canada, Australia, Europe)

• Understanding of service-level agreements (SLAs), contracts, and B2B sales cycles

• At least 2 years of experience in sales, account management, or client engagement—preferably in the BPO or outsourcing industry

• Strong communication and interpersonal skills, with a talent for building rapport and trust

• Ability to listen, understand client needs, and position services as effective solutions

• Experience presenting to small and mid-sized businesses in a virtual setting

• Highly organized and detail-oriented, with the ability to manage multiple leads and timelines

• Proficient in CRM platforms (e.g., HubSpot, Salesforce) and communication tools (e.g., Zoom, Slack, email platforms)

• Background in professional services, outsourcing, or customer support solutions

• Experience working with international clients (U.S., Canada, Australia, Europe)

• Understanding of service-level agreements (SLAs), contracts, and B2B sales cycles