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SaaS Support Specialist – L1

  • Hybrid
    • National Capital Region, Philippines

Provide Level 1 technical support in a SaaS environment.

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Questions

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Current Location
What is your highest educational attainment?
What work setup(s) are you open to? (You may select all that apply)
PHP
PHP
Do you have experience working in an outsourcing company?
When can you start if selected?
Are you currently employed?
How many years of professional technical customer support experience do you have?
Which types of products or services have you supported professionally? (Select all that apply.)
How would you describe your understanding of HTTP, web applications, and APIs?
Which GitHub concepts or features are you familiar with? (Select all that apply.)
Do you have a basic understanding of Git concepts and software development workflows?
Are you comfortable and confident handling customer inquiries over the phone and providing technical assistance verbally?
Which troubleshooting activities have you handled professionally? (Select all that apply.)
Do you have experience providing customer support through both phone and email?
Are you willing and able to participate in varying or rotating global support schedules, including weekends, holidays, and non-standard business hours?
Legal Agreements

At KDCI Outsourcing, we are committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (RA 10173). By applying through our website, you agree to the collection and processing of your personal information—including your name, contact details, resume, and other relevant data—for the purpose of evaluating your application, managing recruitment records, and facilitating our hiring process. Your information may be shared with internal hiring teams, third-party recruitment service providers, or regulatory authorities if required by law. We will retain your application data for up to twelve (12) months for consideration for future opportunities unless you request its earlier deletion. You have the right to access your personal data, correct any inaccuracies, or request deletion of your information. To exercise these rights or inquire about our privacy practices, you may contact our Data Protection Officer at dpo@kdci.co or 09569274585. By submitting your application, you acknowledge and consent to the collection, processing, sharing, and retention of your data as described above.