Outbound Sales Representative

Job Summary:

KDCI Outsourcing is looking for a results-driven Outbound Sales Representative to join our dynamic team. In this role, you will be responsible for generating leads, engaging with potential customers, and closing sales deals. You will play a key role in driving business growth by building strong client relationships and delivering compelling sales presentations.

Responsibilities:

• Conduct outbound sales calls to identify and qualify potential leads.

• Guide prospects through a consultative sales process over the phone, helping them assess goals, needs, and partnership opportunities.

• Build and nurture customer relationships through effective communication and follow-ups.

• Accurately record and manage customer and sales data in the database.

• Handle customer concerns professionally, ensuring prompt resolution to maintain the company’s reputation.

• Must have at least 2 years of experience working in the BPO industry (Outbound Sales)

• Strong persuasion and negotiation skills to close deals

• Excellent verbal and written communication to engage clients

• Ability to build rapport quickly over the phone and email   

• Experience with B2B sales, especially with resellers, wholesalers, or retailers - is a plus!

• Ability to identify customer needs and suggest appropriate products

• Strong follow-up skills to maintain long-term business relationships

• Understanding of consumer trends and reseller needs

• Ability to quickly learn about new products and effectively present their value

• Ability to work in a fast-paced, quota-driven environment

• Strong problem-solving skills to handle objections and close sales

• Resilient mindset with the ability to handle rejections professionally

• Proficiency in Microsoft Office (Excel, Word, Outlook)

• Ability to multitask and manage multiple accounts

Snapshot:

Employment Type: Hybrid‍

Department: Contact Support‍

Work Schedule: 5-day work week