Operations & Logistics Coordinator

Job Summary

KDCI Outsourcing is seeking a highly organized and proactive Operations & Logistics Coordinator to support the day-to-day management of freight and logistics processes, as well as assist with the smooth operation of internal systems and platforms—most notably HubSpot and Subskribe. This is a dynamic, hands-on role ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is equally comfortable working with shipping providers as they are updating a CRM workflow.

Key Responsibilities

Logistics & Freight Coordination

·        Coordinate domestic and international freight, including booking couriers and freight providers.

·        Manage inventory movements and ensure timely dispatch of orders.

·        Track shipments and resolve delivery issues or delays with freight providers.

·        Liaise with warehouse or fulfillment partners as required.

·        Maintain records of incoming and outgoing stock and freight documentation.

Operations & Systems Support

·        Maintain and update internal systems and platforms, with a primary focus on HubSpot and Subskribe.

·        Assist in creating and maintaining Standard Operating Procedures (SOPs) related to operations and logistics.

·        Monitor system integrations, data quality, and CRM hygiene.

·        Troubleshoot internal process issues and escalate where needed.

Cross-Functional Collaboration

·        Work closely with sales, customer support, and finance teams to ensure smooth end-to-end processes.

·        Support operations team projects such as process improvement initiatives, system upgrades, and audits.

·        Provide administrative support for ad hoc operational tasks as required.

Job Requirements

·        2+ years of experience in an operations, logistics, or systems support role.

·        Strong organizational skills and attention to detail.

·        Experience using logistics platforms and shipping providers (e.g., DHL, FedEx, AusPost).

·        Working knowledge of CRM systems, ideally HubSpot.

·        Comfortable working with spreadsheets, basic data entry, and reporting.

·        Excellent communication and stakeholder management skills.

·        Ability to prioritize tasks in a deadline-driven environment.

·        Experience with inventory management software or ERP systems is a plus.

·        Familiarity with SaaS or tech environments is an advantage.

·        Previous exposure to process automation or workflow tools is preferred.