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Luxury Travel Consultant

  • Remote
    • National Capital Region, Philippines

Concierge-level travel support for high-net-worth clients.

Job description

Job Summary

KDCI Outsourcing is seeking a Luxury Travel Consultant to deliver high-touch, concierge-level service to high-value clients. This role is responsible for managing complex travel arrangements using Amadeus GDS, including flight and hotel bookings, ticketing, and itinerary management. The position follows a potential shifting schedule aligned with UK time and requires availability for weekends and holidays to ensure uninterrupted support for traveling clients.

Key Responsibilities

Travel Booking & Research

  • Research and propose personalized itineraries, including flights, hotels, and ground transportation.

  • Use Amadeus GDS to book flights and hotels, manage queues, issue tickets, and process re-issues.

  • Ensure all bookings are accurate, cost-effective, and aligned with client preferences.

Client Communication & Service

  • Communicate professionally via WhatsApp, email, and phone, ensuring clarity and discretion.

  • Monitor in-trip clients to ensure seamless travel experiences and resolve issues promptly.

  • Provide culturally sensitive, concierge-level service to high-net-worth individuals.

  • Engage directly with clients during weekends, offering real-time travel advice and solutions.

Operations & Issue Management

  • Oversee Amadeus GDS ticketing queues during assigned shifts and process urgent ticketing tasks.

  • Proactively identify and resolve booking or travel-related concerns to prevent disruptions.

  • Maintain high responsiveness and accountability during weekend and holiday operations.

Administrative & CRM Support

  • Log all bookings, notes, and client communications accurately in the CRM system.

  • Coordinate with the Accounts team on invoicing, payment follow-ups, and reconciliation.

  • Ensure all documentation is professional, well-organized, and client-ready.

Supplier Coordination & Market Insight

  • Liaise with luxury service providers (e.g., hotels, drivers, concierge teams) to fulfill complex travel requests.

  • Represent the company professionally while building strong supplier relationships.

  • Stay informed on luxury travel trends and key destinations (e.g., London, Italy, France, NYC, Spain).

Job requirements

Job Requirements

  • Minimum 2+ years of experience in luxury travel, concierge services, or a related role.

  • Proficiency in Amadeus GDS for flight and hotel bookings (hard requirement).

  • Familiarity with fare rules and basic ticket re-issues.

  • Experience directly supporting high-net-worth clients with proactive, solutions-driven service.

  • Prior experience as an Executive Assistant (EA) supporting complex travel arrangements is highly valued.

  • Experience handling multi-channel client communication (WhatsApp, email, phone).

  • Strong attention to detail in creating client-ready itineraries and proposals.

  • Ability to work independently, including weekends and holidays.

  • Exposure to concierge-style services such as restaurant reservations or private transfers.

  • Reliable availability to support weekend and holiday operations.

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