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E-commerce Chargeback Specialist

  • Hybrid
    • National Capital Region, Philippines

Job description

Job Overview

KDCI Outsourcing is seeking an experienced and detail-oriented E-commerce Chargeback Specialist to join our team. This role is critical in managing and resolving chargeback disputes, processing claims, and ensuring a seamless experience for our e-commerce clients. The ideal candidate will have a strong background in wholesale and retail account services, particularly in order processing and claims management.


Responsibilities

  • Handle chargeback disputes for e-commerce transactions with precision and accuracy.

  • Manage the order processing and claims management for wholesale and retail accounts.

  • Use Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions.

  • Create and maintain detailed records of chargeback cases, claims, and resolutions.

  • Collaborate with internal and external stakeholders to ensure timely resolution of disputes.

  • Monitor, track, and report on the status of multiple projects simultaneously to meet deadlines.

Job requirements

  • Proficiency in MS Office Suite, especially Excel and Word, with strong data entry skills (10-key by touch).

  • Exceptional written and verbal communication skills.

  • Strong attention to detail with a keen ability to identify and solve problems.

  • Ability to manage multiple projects simultaneously while maintaining high levels of accuracy.

  • Excellent organizational and documentation skills, with the capacity to maintain comprehensive records.

  • Proven experience with e-commerce chargeback disputes and claims management.

  • Demonstrated expertise in handling order processing for wholesale and retail accounts.

  • Hands-on experience with Amazon Seller Central (mandatory).

  • Familiarity with various e-commerce retailer portals.


Snapshot

‍Employment Type: Hybrid
Department: Back Office
Work Schedule: 5-day work week


11.12.24.A

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