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Customer Service Representative

  • Hybrid
    • National Capital Region, Philippines

Job description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to provide exceptional customer service.

Responsibilities:

  • Assist customers by attending to their queries, concerns, and complaints through phone calls

  • Resolve customer complaints and issues in an efficient and effective manner

  • Maintain accurate records of customer interactions and transactions

  • Continuously strive to improve the customer service experience

  • Other duties assigned by the immediate supervisor

Job requirements

  • With at least a year of relevant experience in Customer Service

  • Has an excellent phone disposition, and excellent communication skills, both verbal and written

  • Enjoys customer interaction and takes the extra mile to engage customers

  • Experience in e-Commerce, Online Retail, and/or Catalog Retailer service experience is an advantage but not required


Snapshot

  1. Employment Type: Full-time onsite for 1 month, hybrid once endorsed to the Production Floor

  2. Department: Contact Support

  3. Work Schedule: 5-day work week

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