Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to provide exceptional customer service.

Responsibilities:

• Assist customers by attending to their queries, concerns, and complaints through phone calls
• Resolve customer complaints and issues in an efficient and effective manner
• Maintain accurate records of customer interactions and transactions
• Continuously strive to improve the customer service experience
• Other duties assigned by the immediate supervisor

• With at least a year of relevant experience in Customer Service
• Has an excellent phone disposition, and excellent communication skills, both verbal and written
• Enjoys customer interaction and takes the extra mile to engage customers
• Experience in e-Commerce, Online Retail, and/or Catalog Retailer service experience is an advantage but not required

Snapshot

1. Employment Type: Full-time onsite for 1 month, hybrid once endorsed to the Production Floor
2. Department: Contact Support
3. Work Schedule: 5-day work week