Customer Service Representative

We are looking for a dedicated and empathetic Customer Service Representative to join our team. This role is essential in providing exceptional service to customers by handling inquiries, resolving issues, and maintaining accurate communication records. The ideal candidate is highly organized, customer-focused, and adept at managing multiple tasks in a fast-paced environment.

Responsibilities:

• Handle customer inquiries and concerns via email and phone in a timely and professional manner.

• Provide accurate product information and support order processing activities.

• Coordinate with internal teams, including Sales, Logistics, and Warehouse, to resolve order-related issues.

• Maintain up-to-date and detailed records of customer interactions using CRM systems.

• Escalate complex issues as needed and keep all relevant stakeholders informed throughout the resolution process.

• Support the customer service team by assisting in process improvements and identifying recurring issues or pain points.

• Minimum of 2 years of experience in a customer service role, preferably within wholesale, retail, or ecommerce industries.

• Excellent verbal communication skills, particularly in handling phone support with professionalism.

• Strong written communication skills for clear and concise email correspondence.

• Ability to actively listen, empathize, and resolve customer concerns effectively.

• Previous experience in a client-facing role is preferred.

• Capable of managing high volumes of inquiries with patience and composure.

• Skilled in conflict resolution, with a calm and tactful approach to difficult situations.

• Familiarity with customer service software such as Zendesk, NetSuite, or similar CRM tools.

• Proficiency in Microsoft Office applications, especially Outlook, Word, and Excel.

• Comfortable navigating online catalogs and entering data accurately.

• Exceptional attention to detail and a high level of accuracy in recording and tracking customer interactions.

• Strong organizational skills with the ability to prioritize and multitask effectively.

• Demonstrated follow-through and documentation skills.

• Willingness to collaborate with cross-functional teams and maintain a team-oriented mindset.

• Adaptability in tone and approach depending on customer type and inquiry.

• Eagerness to continuously learn and stay up to date with product offerings and internal processes.