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AI Automation Specialist

  • Hybrid
    • National Capital Region, Philippines

Automation-heavy role focused on AI-driven solutions

Job description

Job Overview

KDCI Outsourcing is seeking an AI Automation Specialist to design, recommend, and implement AI-driven solutions that improve efficiency across client operations. This role focuses on analyzing client service models, identifying automation opportunities, and building AI-powered workflows and agents with appropriate human oversight. The ideal candidate is analytical, automation-focused, and capable of translating business requirements into scalable AI solutions.

Key Responsibilities

Client Analysis & Solution Design

  • Analyze client workflows, service models, and operational processes to identify automation opportunities.

  • Understand client environments, tools, and requirements to recommend appropriate AI solutions.

  • Design automation approaches that balance efficiency with necessary human oversight.

AI Tools & Automation Development

  • Recommend and implement AI tools, platforms, and agents based on business needs.

  • Build and configure automation workflows to streamline repetitive and manual tasks.

  • Develop AI-assisted processes for operations, customer support, and internal workflows.

Integration & Implementation

  • Support integration of AI solutions into client systems and operational environments.

  • Ensure smooth adoption of automation tools across teams and processes.

  • Collaborate with internal teams to deploy and maintain automation solutions.

Optimization & Continuous Improvement

  • Monitor performance of AI solutions and optimize workflows for efficiency and accuracy.

  • Identify gaps and support continuous improvement of automation processes.

  • Stay updated on emerging AI tools and technologies.

Collaboration & Support

  • Work closely with internal teams and stakeholders to align automation initiatives with business goals.

  • Provide support during implementation and adoption phases.

  • Document processes, workflows, and automation solutions.

Job requirements

Job Requirements

  • At least 1 year of experience in automation, process improvement, AI-related roles, or relevant projects.

  • Basic to intermediate understanding of workflow automation and operational processes.

  • Experience using AI tools (e.g., ChatGPT, Claude, Gemini, or similar platforms).

  • Familiarity with automation tools or platforms (e.g., Zapier, Make, Power Automate, or similar).

  • Ability to analyze workflows and support automation implementation.

  • Strong problem-solving and analytical skills.

  • Exposure to APIs, integrations, or low-code/no-code tools is a plus.

  • Good communication skills and ability to work with cross-functional teams.

  • Ability to manage tasks independently.

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